FAQ

Can I Cancel My Order?

If your order is placed before 03:00 PM EST, it will ship the same day. If the items ordered are not in stock, they will be shipped as soon as they are available in stock.

Can I Ship My Order To A Different Address?

Yes, shipment to any address within USA is possible at Bags Direct USA

Do You Have Another Branch ?

No, Bags Direct USA does not have any other branch. Do not trust anyone, other than this website/branch, claiming to be a part of Bags Direct USA

How Do I Contact The Customer Service Department?

We try to be as convenient as possible for our customers. You may always contact our Customer Care Department through filling out the form on our Contact Us page. You may also call us directly at the given Toll Free number +18002244425.

What Are Your Working Hours?

Store Opened Hours :

Thursday 9:30AM–5PM
Friday 9:30AM–5PM
Saturday Closed
Sunday Closed
Monday 9:30AM–5PM
Tuesday 9:30AM–5PM

When Will My Order Ship?

If your order is placed before 03:00 PM EST, it will ship the same day. If the items ordered are not in stock, they will be shipped as soon as they are available in stock.

Which Types of Payment Do You Accept ?

We accept payments through :

  1.  Paypal
  2.  Master card
  3.  Visa card
  4.  American Express Card
  5.  Discover Card

Your Location ?

2930 Pacific Dr, Norcross, GA 30071, United States

Your Return Policy?

In case of return, just send the item back to us within 30 days and we’ll issue you a credit of the purchase amount. Shipping charges are not returned with the purchase price